Kelly’s care journey is a powerful example of how person-centred care enables people to change their lives on their own terms. Living with autism, complex PTSD, and attachment challenges, Kelly experienced behaviours of concern that affected her ability to thrive in daily life. During the COVID-19 pandemic, she found herself in a secure unit after a series of unsuccessful placements, making it challenging for her to feel safe and confident. When Nurseline Community Services began supporting Kelly, a holistic approach was taken, focusing on building trust and confidence, regaining independence, and providing emotional support.
Starting with an intensive 7:1 staffing ratio, the team tailored a Positive Behaviour Support (PBS) plan that reduced restrictions while empowering Kelly to take ownership of her decisions. The care provided wasn’t just about supporting with complex situations, but recognising and nurturing her strengths, talents, and dreams. The horse-riding therapy became a critical part of her emotional healing, and her passions for baking and art were encouraged as important outlets for self-expression.
The dynamic, multidisciplinary approach involving social workers, mental health nurses, Community Psychiatric Nurse (CPN), and PBS specialists was key to Kelly’s progress. This collaborative support ensured that her care remained flexible and responsive to her evolving needs. Over time, Kelly’s support ratio reduced to 3:1, allowing her to experience greater independence and reconnect with her family. She is now better equipped to manage her emotions, bond with her brother, and continue to pursue her dream of becoming a nurse.
Kelly’s journey underscores the importance of person-centred care, recognising each person’s unique needs and potential. Nurseline Community Services supported Kelly in building a foundation for a brighter, more independent future by focusing on her strengths and positive outcomes rather than her challenges. Her story is a testament to the power of trust, compassion, and personalised support and how transformative it can be when people are consistently supported to lead more fulfilling lives.
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