Fast response within 2 hours
Specialised Community Mental Health Care
Highly Trained Staff
Make a Referral
Contact our Head of Referrals and Admissions, Sacha Frost, by filling out the form.
Sacha Frost
Head of Referrals and Admissions
Person-Centred and Collaborative
By placing the person, their family, and healthcare professionals at the core of our process, we work closely with local authorities to create personalised care plans. Where others may hesitate, we take bold and confident steps to ensure people receive the proper support, even in complex situations.
Referral Process
Initial Contact
Once a referral is submitted, our team will discuss options and guide you through the next steps.
Information Gathering
We collect key details about location, care needs, and personal preferences to tailor our approach.
Assessment
We conduct a personalised assessment to identify the best support options. We are flexible and can adapt to people’s needs, offering face-to-face or online assessments, especially in urgent situations.
Identifying Needs and Goals
We review care needs and provide recommendations involving the person, their family, and our therapy team to ensure co-produced solutions.
Proposal
Transition Planning
Proactive Reviews
We regularly review support to ensure it remains functional and supports less restrictive practices.
Reviews that build trust
Thank you for helping us
improve our services for those we support
FAQs
Q: How long does it take to process a referral?
A: We aim to respond to all referrals within 2 hours.
Q: Who carries out the assessments?
Our experienced clinical team, which includes Registered Managers, Transitions Coordinators, Positive Behaviour Support (PBS) Practitioners, and members of our multidisciplinary team (MDT), is responsible for conducting assessments.
Q: Can family members be involved in the process?
A: Absolutely. Family involvement is encouraged to ensure a holistic, person-centred care experience.
Q: How soon can support begin?
A: Depending on the situation and needs, we can initiate support within as little as two hours.
Q: What ongoing support is available once care starts?
A: We provide continuous support through regular communication, progress reviews, and updates to the care plan as needed. Our team is available to address any concerns.
Q: Can you manage large-scale contracts?
A: Absolutely! Our infrastructure & workforce are built for high-volume service delivery.
Q: What kind of training do you provide?
A: Our staff receive comprehensive training, and we can also arrange specialist training tailored to the specific needs of the people we support.
Q: Do you provide reports, monitor outcomes, and review progress?
A: Yes, we produce detailed reports, track outcomes, and conduct regular reviews to ensure the care plan remains effective and aligned with the person’s goals.
Q: How do you ensure compliance?
A: We maintain full regulatory compliance with a proven audit & reporting system.