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Impact Stories

Testimonials

At Nurseline Community Services, the voices of the people we support, their families, and care professionals speak louder than any statistic. Their experiences reflect the heart of what we do—providing compassionate, person-centred care that truly makes a difference.

In Their Own Words

Words from the people we’ve supported and their loved ones. Each testimonial reflects the dedication, expertise, and compassion defining our care approach.

” Since we've had Alfie and Tendai come into our lives, it's made life much easier. I have the freedom to do my hobbies. Ben can express himself as a young man. He’s so much happier now.”

“It was a big transition for her moving out of a secure unit, and I think the last year or so combination of not being in the secure unit and being so close to home as well has been a huge benefit for her being able to reconnect with her family.”

“I think the most important thing for my daughter has been Nurseline’s ability to keep her care team consistent.”

“The family has been kept up to date and always welcomed by the staff. I have been delighted with the service from the team.”

“At the start, I wasn’t too sure about certain staff, but I have grown close to them. Staff have been persistent with me and learned my likes and dislikes – even how I like pancakes.”

“They helped me a lot. They helped me be more independent and stuff like that. And they are genuinely helping when I am struggling. They are always there for a chat. What helps me the most is the trust and the openness. My favourite activity with them is to go to the cinema. “

What commissioners and social workers say about working with Nurseline Community Services.

"I just wanted to say a big thank you for all your support in helping the person we supported achieve their goals. The progress we have seen in the last 12 months has been remarkable and indicates that the person felt safe and confident in their support. "

"A big thank you to everyone in the Nurseline Community Services network. I am very pleased with the person’s progress since the discharge and so happy that she is in the community and starting to live outside of hospital walls when she had been an inpatient for so long. "

"This is definitely a great step… This is literally the dream team. I cannot thank you all enough for your support with the person… "

"I saw the person we’re supporting with Nurseline Community Services with her team last Thursday. She was dressed up in a fox mask and tail. They looked like they were having fun, lots of engagement. Put a smile on my face, lovely to see. "

Thank you for helping us improve our services for those we support