Quality Assurance
At Nurseline Community Services, quality is at the heart of everything we do. Our commitment goes beyond meeting standards – we focus on creating safe, person-centred environments where people can grow and lead more fulfilling lives.
Our Aproach to Quality
Quality is embedded in out culture, our practices, and in the relationships we build with the people we support, their families, and the wider community.
Continuous Improvement
Ongoing reflection, learning, and innovation to better meet people’s needs.
Person-Centred Practices
Designing support around the goals, strengths, and aspirations of each person.
Safeguarding First
Proactively protecting rights, dignity, and independence.
Empowered Teams
Supporting our staff with training, leadership development, and reflective practice.
How We Ensure Quality
Independent Quality Monitoring
Every six months, our services undergo a mock inspection based on Care Quality Commission (CQC) standards. These reviews, conducted by our Quality Assurance Team, provide:
- Comprehensive reports.
- Actionable improvement plans.
- Feedback from people we support, their families, and our teams.
Digital-First Oversight
We use a centralised, real-time digital dashboard to monitor service quality indicators.
Our electronic care planning system ensures information is accurate, timely, and accessible, empowering our teams to deliver more responsive, personalised care.
Safeguarding and Risk Management
Our Safeguarding Lead works closely with local authorities, safeguarding boards, and integrated care boards (ICBs) to proactively manage risk and uphold best practices. We also conduct regular safeguarding audits and lessons-learned reviews to strengthen our systems.
Measuring Success
We measure quality not just through compliance, but through outcomes:
- Achievement of personal goals.
- Feedback from people and families.
- Reduction in restrictive practices.
- Continuous improvements identified and implemented.
- Service development and innovation.
Every service at NCS operates with a clear Vision, Targets, and Objectives (VTO) plan, reviewed quarterly, ensuring that improvement is ongoing and aligned with the aspirations of the people we support.
Our Commitment
We are committed to:
- Delivering safe, responsive, high-quality support.
- Creating environments where people feel empowered and respected.
- Fostering a culture of openness, reflection, and continuous growth.
Our quality framework ensures that everyone at Nurseline Community Services is focused on achieving the best possible outcomes for every person we support.
Reviews that build trust
“I am able to have life, I am able to go out, do my hobbies, enjoy life, see my friends, have a relationship. I enjoy being mummy and I can enjoy being Hazel.”
Hazel
“Helping our son to be more independent and good care and support.
Bringing his self harming down.”
Helen
“Since we’ve had Alfie and Tendai come into our lives, it’s made life so much easier. I have the freedom to do my hobbies. Ben can express himself as a young man.
He’s so much happier now.”
Hazel
“Family has been kept up to date and always welcomed by the staff. I have been delighted with the service from the team.”
Jacqui Reddan
“One of the most important things that has happened since we’ve had Nurseline Community Services come into our lives is that I’m Ben’s mom again.”He’s so much happier now.”
Hazel
“Nurseline have kept the team very consistent which has allowed my daughter to form good relationships and feel safe and settled in her home. I have found the staff to be kind, caring and approachable, supporting my daughter with compassion.”
Crispin Evans
“We can go out whenever Ben wants to as a family, we can go and eat in restaurants, we can go to a game, shop, we can go swimming. There’s lots of things we are more able to do now than we ever could, just the two of us.”
Hazel
My family member felt very supported by Nurseline Community Services, and it made a real difference during a difficult time. It also gave me peace of mind as a parent.
Family member
I have always been happy with the support being provided to my son by the care team!
Parent
I am very happy with the support I am receiving from Nurseline Community Services Gloucester.
Person we support
I am very happy with the carers who support me, and I think they do a great job. Sonia and Caroline are great.
Person we support
I have no concerns at present. I am very happy. If I had concerns, I would feel comfortable speaking to the office team about them and feel confident they would listen to me and resolve any issues identified.
Person we support
