Referrals and Admissions
Our admission process is designed to provide timely access to personalised care, reduce hospital readmissions, and improve the overall well-being of the people we support.
Same-Day
Turnaround
Specialised Community Mental Health Care
Highly Trained
Staff
Gareth
Goundrill
Contact our Referrals and Admissions Associate Director by filling out the form
Person-Centred and Collaborative
By placing the person, their family, and healthcare professionals at the core of our process, we work closely with local authorities to create personalised care plans. Where others may hesitate, we take bold and confident steps to ensure people receive the proper support, even in complex situations.
Referral Process
Initial Contact
Once a referral is submitted, our team will discuss options and guide you through the next steps.
Information Gathering
We collect key details about location, care needs, and personal preferences to tailor our approach.
Assessment
We conduct a personalised assessment to identify the best support options. We are flexible and can adapt to people’s needs, offering face-to-face or online assessments, especially in urgent situations.
Identifying Needs and Goals
We review care needs and provide recommendations involving the person, their family, and our therapy team to ensure co-produced solutions.
Proposal
A detailed support proposal is submitted for approval.
Placement Decision
A placement decision is made, and a move-in date is agreed upon.
Transition Planning
We ensure a smooth, well-supported transition.
Ongoing Feedback
Monthly reports and regular updates are shared with commissioners.
Proactive Reviews
We regularly review support to ensure it remains functional and supports less restrictive practices.
Reviews that build trust
“I am able to have life, I am able to go out, do my hobbies, enjoy life, see my friends, have a relationship. I enjoy being mummy and I can enjoy being Hazel.”
Hazel
“Helping our son to be more independent and good care and support.
Bringing his self harming down.”
Helen
“Since we’ve had Alfie and Tendai come into our lives, it’s made life so much easier. I have the freedom to do my hobbies. Ben can express himself as a young man.
He’s so much happier now.”
Hazel
“Family has been kept up to date and always welcomed by the staff. I have been delighted with the service from the team.”
Jacqui Reddan
“One of the most important things that has happened since we’ve had Nurseline Community Services come into our lives is that I’m Ben’s mom again.”He’s so much happier now.”
Hazel
“Nurseline have kept the team very consistent which has allowed my daughter to form good relationships and feel safe and settled in her home. I have found the staff to be kind, caring and approachable, supporting my daughter with compassion.”
Crispin Evans
“We can go out whenever Ben wants to as a family, we can go and eat in restaurants, we can go to a game, shop, we can go swimming. There’s lots of things we are more able to do now than we ever could, just the two of us.”
Hazel
My family member felt very supported by Nurseline Community Services, and it made a real difference during a difficult time. It also gave me peace of mind as a parent.
Family member
I have always been happy with the support being provided to my son by the care team!
Parent
I am very happy with the support I am receiving from Nurseline Community Services Gloucester.
Person we support
I am very happy with the carers who support me, and I think they do a great job. Sonia and Caroline are great.
Person we support
I have no concerns at present. I am very happy. If I had concerns, I would feel comfortable speaking to the office team about them and feel confident they would listen to me and resolve any issues identified.
Person we support
Thank you for helping us improve our services for those we support
FAQS
Q: How long does it take to process a referral?
A: We aim to respond to all referrals within 2 hours.
Q: Who carries out the assessments?
A: Our experienced clinical team, which includes Registered Managers, Transitions Coordinators, Positive Behaviour Support (PBS) Practitioners, and members of our multidisciplinary team (MDT), is responsible for conducting assessments.
Q: Can family members be involved in the process?
A: Absolutely. Family involvement is encouraged to ensure a holistic, person-centred care experience.
Q: How soon can support begin?
A: Depending on the situation and needs, we can initiate support within as little as two hours.
Q: What ongoing support is available once care starts?
A: We provide continuous support through regular communication, progress reviews, and updates to the care plan as needed. Our team is available to address any concerns.
Q: Can you manage large-scale contracts?
A: Absolutely! Our infrastructure & workforce are built for high-volume service delivery.
Q: What kind of training do you provide?
A: Our staff receive comprehensive training, and we can also arrange specialist training tailored to the specific needs of the people we support.
Q: Do you provide reports, monitor outcomes, and review progress?
A: Yes, we produce detailed reports, track outcomes, and conduct regular reviews to ensure the care plan remains effective and aligned with the person’s goals.
Q: How do you ensure compliance?
A: We maintain full regulatory compliance with a proven audit & reporting system.
