We have an emergency on-call available at all times. We make the difference with our 2-hour turnaround guarantee.
365 days a year, 24 hours a day, 7 days a week.

About Us

Why Choose Us

We focus on de-escalating mental health crises by providing person-centred care focused on reaching a positive outcome.

Crisis Management

Providing fast responsiveness in de-escalating processes and emotional reinforcement to every individual we support, 24/7.

Continuity of Care

We adapt to people's needs while maintaining consistent teams of clinicians that ensure we live up to our high standards of care.

Person-Centred and Humanised Care

Entailing humanised and person-centred care, giving people the liberty of choosing what's best for their mental and physical well-being.


With our in-house Positive Behaviour Support, we unravel every individual's inner strengths and skills, focusing on what people CAN DO and bridging the gap between the individual and the community.

Privacy and Human Rights

Our well-led practices and person-centred approach ensure that the human rights of people are met and respected.

Fast Track Team

With our Fast Track specialists, we build our team with clinicians and support workers with over two years of experience in providing mental health care.

Through partnership and close collaboration with social workers and the care team, and by understanding the risks and needs of the people we support, we develop person-centred care plans based on our assessments.

The 4 Steps to Our Care Journey

Fast Response

Our expert team delivers a fast response within 2 hours from the initial call and a personalised Crisis Management plan on the same day.

Crisis Management

We are the first port of call for short-notice referrals. We provide high-quality care to keep people safe in the community.

Consistency and Continuity of Complex Care

We provide consistency and continuity of care through nurse-led services delivered by our clinicians, ready to act on call 24/7 with outcome-based approaches.

Positive Outcomes and Independent Living

We support people on their mental health journey to live a more independent and rewarding life in their homes and community.

Nurseline Community Services empowers its Family to thrive personally and professionally, making it a Great Place to Work and promoting a safe and satisfying work environment.

We’re recognised as one of the UK’s Best Workplaces for Wellbeing.