We have an emergency on-call available at all times. We make the difference with our 2-hour turnaround guarantee. 365 days a year, 24 hours a day, 7 days a week.

From Crisis to Recovery, Together

We build care together. Our nurse-led teams support young people and adults navigating complex mental health journeys with care plans that are outcome-focused, trauma-informed, and rooted in recovery. Every step is shaped by trust, guided by skilled nurses, and grounded in what matters to the person - safety, connection, and the chance to move forward on their own terms.

Same-Day Turnaround

Specialised Community Mental Health Care

Highly Trained Staff

Your Experience Can Improve Care for Thousands

Your care journeys matter. Whether you are a commissioner, social worker, person receiving care, family member, support worker or healthcare professional, your perspective can help shape the future of support for people with multiple needs. 

When Everyone Else Steps Away, We Stay Committed

Believing in every person, in every potential, as long as it takes

Trauma-Informed Urgent Crisis Response, 24/7

The pressure to ensure timely interventions while navigating limited resources can be overwhelming.

We understand the significant challenges you face when trying to find urgent care solutions for children and young people in complex situations with multiple needs.

Hence, we address these challenges by offering rapid response teams and nurse-led support to people with mental health needs, ensuring they receive the necessary care promptly and effectively within a community setting.

What Families Say about Us

We’d Love to Hear from You

Your feedback helps us grow and support better.

Urgent Crisis Response

Our expert Fast Response team is at your service, ready to de-escalate any crisis situation within 24-48 hours.

Empowering People with Multidisciplinary Support

We bring together a dedicated team – including Community Psychiatric Nurses, PBS practitioners, Occupational Therapists, and multimedia specialists – to provide responsive, personalised care for children and young people in complex situations with multiple needs.

We Are a BILD Certified PROACT-SCIPr-UK® Training Centre

PROACT-SCIPr-UK® is a proactive approach built on the belief that every person has skills and potential. With the right support, people can grow, learn, and thrive.


We train care teams to focus on early support, building trust and understanding, and reducing the need for crisis intervention.


This way of working supports care teams, gives families peace of mind and provides commissioners with confidence in safe, consistent, and cost-effective support.

Case Studies

Learn more about the inspiring journeys of the people we support and the methods we employ to ensure people’s growth, autonomy and active life in the community.

Our services are regulated by the Care Quality Commission (CQC) to ensure they meet the required quality and safety standards. Responsive, safe and caring are among the categories we have rated GOOD in our Bristol office.

Our Offices

Bristol Office

Gloucester office

Make a Referral

Contact our Head of Referrals and Admissions, Gareth Goundrill, by filling out the form.

Gareth Goundrill

Referrals and Admissions Associate Director


Blogs & News

We believe providing accurate and timely information through our Blogs and News category can help build trust.

We create helpful content that provides value and helps people stay informed.

Pathological Demand Avoidance (PDA) is best described as a demand-sensitivity behavioural pattern. It’s sometimes seen…

Key Takeaways Why do autistic children struggle to sleep? The truth is, everyone can experience…

Mental capacity affects our ability to understand and process information, and to make decisions about…

Eating disorders affect around 1.25 million people in the UK. While anyone can experience them,…

Make a Referral

Contact our Referrals and Admissions Associate Director, Gareth Goundrill, by filling out the form.

Gareth Goundrill

Referrals and Admissions Associate Director


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